Term and Conditions

At Halloween Haven, we’re committed to making your costume shopping experience as magical as a moonlit night on October 31st. These Terms and Conditions outline the rules and guidelines for using our website and purchasing our spooktacular products. By accessing our site or making a purchase, you agree to these terms.

1. Who We Are & Our Target Community

Halloween Haven specializes in providing magical costumes and accessories for:

• Family Celebrations: Costumes for babies, toddlers, children, and adults
• Theme Enthusiasts: Historical, classic, animal, and character costumes
• Couple & Group Costumes: Coordinated outfits for parties and events
• International Customers: Shipping available worldwide (excluding Asia and select remote areas)

Our store celebrates the spirit of Halloween with products ranging from adorable animal costumes to spooky ghost outfits!

2. Your Responsibilities as a Customer

3. Products & Service Description

Our magical collection includes:

• Costume Categories: Adult Costumes, Child Costumes, Baby/Toddler Outfits, Animal Costumes, Historical Costumes, and more
• Specialty Items: Astronaut suits, Greek & Roman attire, Classic character costumes
• Accessories: Headwear, apparel, and costume enhancements

Product Quality: We strive to provide high-quality costumes that bring your Halloween dreams to life. All items are described as accurately as possible with detailed sizing information.

4. Ordering & Payment Terms

Order Process:

• Orders are processed within 1-2 business days (3 days during peak season: September-October)
• You will receive order confirmation via email
• We reserve the right to cancel orders for out-of-stock items or pricing errors

Payment Methods:

• Visa, MasterCard, JCB
• PayPal
• All payments are processed securely through encrypted channels

Pricing & Currency:

• All prices are in US Dollars (USD)
• Prices are subject to change without notice
• Sales tax will be added where applicable

5. Shipping & Delivery

Shipping Options:

• Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipping)
• Free Shipping: Available for orders over $50 via EMS (15-25 business days after shipping)

International Considerations:

• Customers are responsible for customs fees and import duties
• Shipping not available to Asia and select remote areas
• Delivery times are estimates and not guaranteed

6. Returns & Exchanges Policy

Return Window:

• 15 days from delivery date
• Items must be unused, in original condition with tags attached

Non-Returnable Items (for hygiene and safety):

• Headwear (wigs, hats, masks)
• Opened accessories
• Customized or altered costumes
• Items showing wear or damage not present at shipping

Return Process:

1. Contact customer service within 15 days at [email protected]
2. Wait for RMA number and instructions
3. Ship items with tracking (customer responsible for return shipping)

Refunds:

• Processed within 3-5 business days after inspection
• Credit cards: 5-10 business days to appear
• PayPal: 3-5 business days to appear

7. Intellectual Property

All content on Halloween Haven website, including:

• Product designs and descriptions
• Website content and images
• Brand name and logo
• Marketing materials

are protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our express written permission.

8. Limitation of Liability

9. Website Use & Account Security

• You must not misuse website content or attempt unauthorized access
• Accounts are for individual use only
• We reserve the right to terminate accounts for violations of these terms
• You are responsible for all activities under your account

10. Policy Updates

We may update these Terms and Conditions periodically. The “Last Updated” date at the top indicates the most recent revision. Continued use of our site after changes constitutes acceptance of the updated terms.

Thank you for choosing Halloween Haven – where every day feels like Halloween! 🎃👻