Shipping Policy

👻 Welcome, Halloween enthusiasts! At Halloween Haven, we want your costume experience to be as magical as a moonlit night on October 31st. We’ve brewed up a shipping and returns policy that’s as easy as saying “trick or treat”!

🚚 Shipping Information

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. During peak Halloween season (September-October), please allow up to 3 business days for order processing.

Shipping Methods & Delivery Times

We offer two magical shipping options to deliver your Halloween treasures:

🔄 Returns & Exchanges Policy

We happily accept returns and exchanges within 15 days of your delivery date. To be eligible, items must be:

• Unused and in original condition
• In original packaging with all tags attached
• Received within the last 15 days

🚫 Non-Returnable Items

For health and safety reasons, the following magical items cannot be returned or exchanged:

• Headwear (wigs, hats, masks – due to hygiene concerns)
• Opened or used Accessories
• Customized or altered costumes
• Items showing signs of wear or damage not present at time of shipping

📦 How to Return or Exchange

Step 1: Contact Our Customer Service Team

Email our friendly support ghosts at [email protected] within 15 days of receiving your order. Include:

• Your order number
• Item(s) you wish to return or exchange
• Reason for return/exchange
• Whether you prefer refund or exchange

Step 2: Wait for Approval & Instructions

Our team will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and detailed instructions. Please don’t send anything back without this authorization!

Step 3: Package & Ship Your Return

Carefully package the item(s) in original packaging with all tags and accessories. Ship to the address provided in your instructions. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

💳 Refund Processing

Once we receive and inspect your returned item, we’ll process your refund within 3-5 business days. You can expect to see funds in your account within:

• Credit Card Payments (Visa, MasterCard, JCB): 5-10 business days
• PayPal Payments: 3-5 business days

Refunds are issued to the original payment method used for purchase.

🔄 Exchange Process

Want to exchange for a different size, style, or product?

• Follow the return process above
• In your initial email, specify what you’d like to exchange for
• Once we receive your return, we’ll ship your new item using the same shipping method
• If the exchange item costs more, you’ll pay the difference
• If it costs less, we’ll refund the difference

🌍 International Returns

International returns follow the same process but may take slightly longer. Customers are responsible for any customs fees or international shipping costs associated with returns.

Please note: This policy may be updated periodically.