👻 Welcome, Halloween enthusiasts! At Halloween Haven, we want your costume experience to be as magical as a moonlit night on October 31st. While we strive to make every order perfect, we understand that sometimes returns or exchanges are needed. Our friendly ghosts and goblins are here to help make the process as easy as saying “trick or treat”!

Our Return & Exchange Policy

We happily accept returns and exchanges within 15 days of your delivery date. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it. It should also include the original tags.

How to Initiate a Return or Exchange

Follow these simple steps to return or exchange your Halloween treasures:

Step 1: Contact Our Customer Service Team

Email our friendly support team at [email protected] within 15 days of receiving your order. Include the following information in your email:

  • Your order number
  • The item(s) you wish to return or exchange
  • Reason for the return or exchange
  • Whether you prefer a refund or exchange

Step 2: Wait for Approval and Instructions

Our team will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and detailed instructions on where to send your package. Please do not send anything back without this authorization.

Step 3: Package and Ship Your Return

Carefully package the item(s) in their original packaging, include all tags and accessories, and ship to the address provided in your instructions. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

📦 Shipping Costs: Return shipping costs are the responsibility of the customer, unless the return is due to our error (such as sending the wrong item).

Refund Processing

Once we receive and inspect your returned item, we’ll process your refund within 3-5 business days. You can expect to see the funds in your account within:

  • Credit Card Payments (Visa, MasterCard, JCB): 5-10 business days, depending on your bank
  • PayPal Payments: 3-5 business days

Refunds will be issued to the original payment method used for the purchase.

Exchange Process

If you’d like to exchange an item for a different size, style, or product:

  1. Follow the return process outlined above
  2. In your initial email, specify what you’d like to exchange for
  3. Once we receive your return, we’ll ship your new item using the same shipping method as your original order
  4. If the exchange item costs more, you’ll need to pay the difference
  5. If it costs less, we’ll refund the difference

🚫 Non-Returnable Items

For health and safety reasons, the following items cannot be returned or exchanged:

  • Headwear (due to hygiene concerns)
  • Opened or used Accessories
  • Customized or altered costumes
  • Items that show signs of wear or damage not present at time of shipping

We make exceptions if these items arrive damaged or defective – please contact us immediately if this occurs!

Return Request Email Template

To make things easier, here’s a template you can use when requesting a return or exchange:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Halloween Haven Team, I would like to request a [return/exchange] for my recent order. Order Number: [Your Order Number] Order Date: [Date of Order] Items to Return/Exchange: [List specific items, sizes, quantities] Reason for Return/Exchange: [Please provide details] I would prefer: [Refund to original payment method / Exchange for (specify item, size, etc.)] Please send me the return authorization and instructions. Thank you, [Your Full Name] [Your Phone Number – Optional]

International Returns

Since we serve customers worldwide (except Asia and select remote areas), international returns follow the same process but may take slightly longer. Customers are responsible for any customs fees or international shipping costs associated with returns.

🎭 Have questions? Our magical customer service team is here to help! Contact us at [email protected] and we’ll respond faster than a vampire at sunset!

Please note: This policy may be updated periodically.